Donations cancellation policy, refund policy and direct debit terms and conditions

Please read our donations refund and cancellation policies below.

If you're setting up a direct debit with Barnardos New Zealand, you'll need to accept these terms and conditions.


Donations refund policy

Barnardos New Zealand will refund all donations made that are fraudulent due to unauthorised use of a credit card. In all other circumstances, refunds of donations will be at the discretion of Barnardos New Zealand, unless in the event of returning funds raised for a specific purpose that has not been fulfilled by Barnardos New Zealand as agreed. In assessing whether refunds of online donations can be facilitated, we will determine whether the donation in question has already been applied to a charitable purpose or whether it is available to be released back to the donor.

If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please contact us at [email protected] or on 0800 005 437.

Regular Gift Cancellation Policy

A donor may make changes to or cancel a regular donation set up with Barnardos New Zealand by giving two working days’ notice of the change or cancellation by emailing [email protected] or by phoning 0800 005 437 during business hours and speaking with one of our friendly staff.

Conditions of instruction to accept direct debits

If you're setting up a direct debit with Barnardos New Zealand, you'll need to accept these terms and conditions.

  1. The Initiator
    1.1    Undertakes to give notice of the commencement and amount at least 10 calendar days before the first Direct Debit is drawn (but no more than 2 calendar months). This advance notice must be provided either in writing; or by electronic mail where the Customer has provided prior written consent to the Initiator. The advance notice will include the following message
    1.2    “unless advice to the contrary is received by (date)*, the amount of $..... will be direct debited to your account on (initiating date)”
    1.3    *This date will be at least two (2) days prior to the initiating date to allow for amendment of Direct Debits
    1.4    May, upon the relationship which gave rise to this Authority being terminated, give notice to the bank that no further Direct Debits are to be initiated under the Authority. Upon receipt of such notice the Bank may terminate this Authority as to future payments by notice in writing to me/us.
  2. The Customer may:
    2.1    At any time terminate this Authority as to future payments by giving written (or by means previously agreed in writing) notice of termination to the bank and to the Initiator.
    2.2    Stop payment of any Direct Debit to be initiated under this Authority by the Initiator by giving written notice to the bank prior to the Direct Debit being paid by the Bank.
    2.3    Where a variation to the amount agreed between the Initiator and the Customer from time to time to be Direct Debited has been made without notice being given in terms of Clause 1.1 above, request the Bank to reverse or alter any such Direct Debit initiated by the Initiator by debiting the amount of the reversal or alteration of Direct Debit back to the Initiator through the Initiator’s Bank PROVIDED such request is made not more than 9 months from the date when the Direct Debit was debited to my/our account.
  3. The Customer acknowledges that:
    3.1    This authority will remain in full force and effect in respect of all Direct Debits passed to my/our account in good faith notwithstanding my/our death, bankruptcy or other revocation of this instruction until actual notice of such event is received by the Bank.
    3.2    In any event this Authority is subject to any arrangement now or hereafter existing between me/us and the Bank in relation to my/our account
    3.3    Any dispute as to the correctness or validity of an amount debited to my/our account shall not be the concern of the Bank except in so far as the Direct Debit has not been paid in accordance with this Authority. Any other disputes lie between me/us and the Initiator.
    3.4    Where the bank has used reasonable care and skill in acting in accordance with this Authority, the Bank accepts no responsibility or liability in respect of:
    3.4.1    the accuracy of information about Direct Debits on Bank statement, and
    3.4.2    any variation between notices given by the Initiator and the amounts of Direct Debits
    3.5    The bank is not responsible for, or under any liability in respect of the Initiator’s failure to give notice in accordance with Clause 1.1, nor for the non-receipt or late receipt of notice by me/us for any reason whatsoever. In any such situation the dispute lies between me/us and the Initiator.
    3.6    Notice given by the Initiator in term so Clause 1.1 to the debtor responsible shall be effective. Any communication necessary because the debtor responsible for payment is a person other than me/us is a matter between me/us and the debtor concerned.
  4. The Bank may:
    4.1    In its absolute discretion conclusively determine the order of priority of payment by it of any monies pursuant to this or any other Authority, cheque or draft properly signed by me/us and given to, or drawn on, the Bank
    4.2    At any time terminate this Authority as to future payments by notice in writing to me/us
    4.3    Charge its current fees for this service in force from time to time.
  5. Privacy Statement
    5.1 I agree that this information will be retained for the purposes of effecting and collecting donations.
    5.2    I have the right to access and request correction of any personal information held a bout me by Barnardos.